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Windows Troubleshooting ​

Windows Hello Prompt Does Not Appear ​

Ente Auth uses Windows Hello when an action requires system authentication.

If Ente Auth asks you to authenticate but Windows does not display a security prompt:

  1. Open Windows Settings → Accounts → Sign-in options.
  2. Verify that your Windows Hello PIN is configured and works.
  3. If Windows reports a PIN as configured but it does not work, use the Windows PIN recovery options to reset or recreate it.
  4. Restart Ente Auth and try again.

HandshakeException During Login ​

This error usually happens when the Trusted Root certificates on your Windows machine are outdated.

To update the Trusted Root Certificates on Windows, you can use the certutil command. Here are the steps to do so:

  1. Open Command Prompt as Administrator:

    • Press Windows + X and select Command Prompt (Admin) or Windows PowerShell (Admin).

  2. Run the following command to update the root certificates:

    bash
    certutil -generateSSTFromWU roots.sst

    This command will generate a file named roots.sst that contains the latest root certificates from Windows Update.

  3. Install the new root certificates:

    bash
    certutil -addstore -f ROOT roots.sst

    This command will add the certificates from the roots.sst file to the Trusted Root Certification Authorities store.

  4. Clean up: After the installation, you can delete the roots.sst file if you no longer need it:

    bash
    del roots.sst

Make sure to restart your application after updating the certificates to ensure the changes take effect.

If the above steps don't resolve the issue, please follow this guide to update your trusted root certicates, and try again.