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Frequently asked questions
Is there a forever-free plan?
Yes, we offer 5 GB of storage for free.
Related topic
Subscription
Does Ente have Family Plans?
Does Ente offer discounts to students?
What payment methods does Ente support?
Does Ente accept crypto payments?
Does Ente store my card details?
What happens if I exceed my storage limit?
What happens when my subscription expires?
Can I pay with PayPal?
What happens when I upgrade my plan?
Is there an x GB plan?
Is there a forever-free plan?
Other topics
Features
How does the backup work?
Will Ente automatically sync and backup in the background?
How can I securely share photos and videos stored in Ente?
Can I collaborate with other people using Ente?
Can I hide photos in Ente?
How can I free up my phone's storage space with Ente?
Can the Ente desktop app automatically sync in the background?
How do I remove duplicates?
Security and privacy
Can Ente see my photos and videos?
How is my data encrypted?
Where is my data stored?
What happens if I forget my password?
Can I change my password?
Do you support 2FA?
How does sharing work?
Migration
Import from Google Photos
Import from Apple Photos
Import from Amazon Photos
Import from local hard disk
Export data out of Ente
General
How can I earn free storage?
Is there a file size limit?
What file formats does Ente support?
Does Ente support videos?
Why does Ente consume lesser storage than other providers?
Why does Ente need access to my browser's canvas?
Why should I trust Ente for long-term data-storage?
How do I pronounce Ente?
Something unclear? Please reach out to us at
[email protected]